Trace any issue
across every repo.
ArcLume gives support engineers a searchable knowledge graph of your entire system. Ask questions about the codebase in natural language. Find the right file, class, or service boundary without reading thousands of lines of code.
Why support escalations take too long
When a customer reports an issue, support engineers often spend more time locating the relevant code than fixing the problem — especially in multi-repo architectures.
Finding the relevant code
Grep across 10 repos hoping to find the handler for a specific API endpoint or error message. Hours spent on what should take minutes.
No system-wide understanding
Support engineers know their part of the system but lack visibility into how services connect, what calls what, and where data flows between repos.
Dependency on senior engineers
Escalations route to senior engineers not because the fix is complex, but because only they know where the relevant code lives across the system.
How ArcLume works for support
A searchable, explorable map of your entire codebase. Ask questions about how the system works. Trace data flows across repos. Find the fix without escalating.
Ask questions about the codebase
"Where is the payment webhook handler?" "What services does the user authentication flow touch?" "How does the order service communicate with inventory?" — Ask in natural language, get answers grounded in actual code.
Visual knowledge graph
Browse the interactive graph to trace how services connect, which repos own which endpoints, and where interface contracts exist between systems. See the full data flow path for any feature.
Semantic code search
Search by intent, not just keywords. Find the function that "validates email format" or the middleware that "checks authentication tokens" — even if those exact words don't appear in the code.
Cross-repo interface mapping
ArcLume detects REST endpoints, message queues, gRPC services, WebSocket handlers, and event systems across all your repos. See which service produces an endpoint and which services consume it — no documentation required.
A typical support workflow
Customer reports an issue
"The payment webhook is returning a 500 error." "Users can't reset their password." "The inventory sync is stale."
Ask ArcLume where the code lives
Use the chat interface to ask "Where is the payment webhook handler?" or search for the relevant endpoint in the knowledge graph. Get the file, class, and method — across any repo.
Trace the data flow
Use the visual graph to see which services the handler calls, what database queries it makes, and where the failure could be in the chain.
Create a bug fix story with context
Generate a story with the relevant files, affected services, and implementation context already attached. The engineer who picks it up has everything they need to start.
Resolve issues faster with full system visibility.
Give your support team a searchable map of your entire codebase.
Join the Beta